The Contractor Connection consumer service program eliminates the hassle of obtaining multiple bids and eases the complex decision-making process involved in identifying a qualified contractor. With one click, you have a credentialed contractor - vetted by Contractor Connection - assigned to your project. This contractor will provide a high level of customer service at a fair and reasonable price using an industry approved estimating system.
If you decide to use a contractor outside of our network, make sure to protect yourself from fraud, financially unstable companies and other potentially risky situations.
Top 10 Tips to Protect Yourself
When hiring a contractor that isn't part of the Contractor Connection Network
|Using Contractor Connection||If you don't use Contractor Connection|
|#1 Proper Licensing||Contractor Connection handles the credentialing process for you, clearing you of the burden of having to personally verify the authenticity of the contractor license at time of hire.||
Even if you unknowingly hire an unlicensed contractor and something goes wrong, there is very little recourse you have against them. Protect yourself and make sure to:
|#2 Adequate Insurance||Contractor Connection conducts this process for you through a stringent credentialing procedure that requires all network members have a minimum of $1,000,000 general liability and other important insurance coverage.||
When a contractor is not properly insured and something goes wrong while working in your home, you could be held liable. Stay protected:
|#3 Financial Stability||Contractor Connection conducts a financial screening for you by closely evaluating all network contractors' financial stability. We conduct an initial financial review as well as monitor quarterly credit reports.||
Unfortunately, due to the current challenging economic conditions, it is difficult for some contractors to remain in business, jeopardizing the completion of the project and/or the validity of written warranties. You may be putting yourself at risk if your contractor goes out of business.
|#4 Professional Affiliations||While most contractors are willing to give you a list of references, it is unlikely you will be given a name of an unsatisfied customer. We reduce concerns regarding contractors' performance history. Contractor Connection maintains a performance history on all projects, looking for any violations or poor reviews and promptly acting if violations are found by removing repeat offenders.||
|#5 Professional Company & Experienced Staff||Through our credentialing process, we ensure your assigned contractor is professional, reliable, trustworthy and experienced with home improvement. Network contractors are required to complete background checks on their employees who will be on site.||
|#6 Workmanship Warranty||Contractor Connection ensures all network contractors have signed a written contractual agreement indicating that they will provide a three-year workmanship warranty. If a contractor fails to honor this commitment, Contractor Connection assists in the resolution.||
|#7 Secure an Itemized Quote||As part of the Contractor Connection Quality Assurance program, all network contractors are required to use a common estimating platform, the same one commonly used by the insurance industry. This platform eliminates the need for you to gather multiple bids on the same project in order to ensure your bid is fair and reasonably priced.||
|#8 Written Contract||Contractor Connection requires all network contractors use a thorough and comprehensive contract that protects the rights of all parties.||
Carefully verify every element of the contract and make sure you understand it before signing. Have the contractor explain confusing terminology or vagueness and make sure the contract has:
|#9 Clear Communication||The key to a successful home improvement project is clear communication with the contractor on the project scope, price, start and completion dates and their management and oversight of workers. If a problem arises that the contractor cannot resolve to your satisfaction, the Contractor Connection program provides assistance in the resolution process.||
|#10 Making the Decision||There are a lot of factors that go into making the decision on hiring a contractor for your home improvement project. You should not make your decision on price alone.||